Shoe Dept. Encore
4.0 ★ · 190 reviews on Google
Closed now · The Crossroads Mall, 6650 S Westnedge Ave Spc 201, Portage, MI 49024
Shoe Dept. Encore is a retail chain shoe store at The Crossroads Mall, 6650 S Westnedge Ave, Space 201, in Portage, MI. Its selection includes casual, dress and athletic shoes for men, women and children, with name brands among the offerings. Those categories cover everyday footwear, dress shoes and athletic styles across the three customer groups. The store has a Google rating of 4 out of 5 from 190 reviews. In-store shopping and in-store pickup are available, along with onsite services, though the listed information does not specify what those services include. Delivery is not offered. The store is listed as suitable for a quick visit and has both a wheelchair-accessible entrance and wheelchair-accessible parking. Accepted payment methods include checks, credit cards, debit cards and NFC mobile payments.
Know before you go
- Casual, dress and athletic shoes
- Men’s, women’s and children’s footwear
- Name-brand options
- In-store shopping and pickup
- Wheelchair-accessible entrance and parking
- Reviewers often praise the service (1 mentions)
- Some reviewers mention service (3)
- Some reviewers mention wait (2)
- Some reviewers mention communication (1)
Reviews
No Noemic member reviews yet.
Excerpts from public reviews
I absolutely hate this store. The staff us incredibly rude to start. Also, only 1 shoe is out for each pair. So if you want to try anything on they have to go to the back to get the other shoe. Wh…
— Google, 1★, May 2, 2026Great customer service, had bluey the show playing in the back for any entertainment! 5/5
— Google, 5★, August 2, 2025Bought shoes from here that were scuffed up on the inside. Tried to return them the lady wouldn’t listen to me and accused me of wearing them? Poor customer service.
— Google, 1★, October 29, 2024
Questions and answers
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