Verizon

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Excerpts from public reviews

• I went in to the royal oaks verizon store houston for a problem with my newly activated phone. Chris assisted me, he was warm, knowledgeable, there was great conversation... awesome customer service! — Google, 5★, August 31, 2026
• I told them I had dropped calls, when I hit a number for a prompt on voice mail it didn't register, and calls decline when I don't decline them. They checked my settings which were all fine then told — Google, 1★, August 5, 2026
• Tried returning business internet within the 30 day trial. Couldn’t get help from sales staff. They gave me the wrong customer service number to call and wasted 45 minutes on hold before I was told I — Google, 1★, July 25, 2026
• I came into the store to get assistance with pairing cellular service for my watch I purchased and after checking in and waiting I had a rep come to me just to tell me that it would be a $30 fee to se — Google, 1★, June 22, 2026
• The representative who use to be a manager but now works in business department is phenomenal. I previously worked with an unprofessional business manager name India at the Southfield location. She ma — Google, 5★, June 8, 2026
• Blames their own customers for fraud allowed by a different store. The only thing that got them to fix the situation was to threaten to drop them as a cell service provider. Do better! — Google, 1★, June 5, 2026

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